Press Releases

 Earlier today, as first reported by The Missouri Times, Congressman Mark Alford (MO-04) sent a letter to Secretary McDonough of the Department of Veterans Affairs (VA) demanding answers about why veterans are not receiving reimbursements for non-emergency medical transportation in a timely manner. The letter specifically asks:

1. What is the average processing time for a non-emergency transportation claim under the new BTSSS system? 
2. How many claims are in the queue and are yet to be processed? 
3. Have resources been reallocated from maintaining personnel that handle reimbursements to another area within the VA? 
4. Would you consider returning to the kiosks due to the adverse outcomes we are seeing with BTSSS?  

Congressman Mark Alford issued the following statement: 

“As members of Congress, one of our top priorities must be protecting those who put their life on the line for this country – our veterans. Right now, the process for getting reimbursed for non-emergency medical transportation is burdensome and unreliable. This is unacceptable.  

My team and I should not be receiving phone calls from veterans about the reimbursement backlog at the VA, but we are every day. This is exactly why I am demanding answers from Secretary McDonough. We deserve to know why the VA is not fulfilling their commitment to our veterans. I look forward to hearing back from the Secretary.”